FreightScript Privacy Policy

1. Information We Collect

We collect the following categories of information:

A. Information You Provide Directly

• Account registration details (name, email address, company name, job title)
• Billing and payment information (processed securely via third-party payment processors; we do not store credit card numbers)
• Contact information submitted through forms, support requests, or beta enrollment
• Communications you send to us (emails, feedback, support tickets)

B. Information We Collect Automatically

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages visited, features used, session duration, click behavior)
• Log files (timestamps, referring URLs, error reports)
• Cookies and similar tracking technologies (see Section 5 below)

C. Information from Third Parties

• Data from integrations you authorize (e.g., TMS platforms, CRMs, load boards)
• Referral or partner-sourced contact information

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the FreightScript platform and its AI-powered features
• Process transactions and manage your subscription or beta access
• Send transactional communications (account confirmations, invoices, password resets)
• Send product updates, onboarding materials, and relevant service announcements
• Respond to support requests and user feedback
• Analyze usage patterns to improve product performance and user experience
• Detect, prevent, and address fraud, security incidents, or technical issues
• Comply with legal obligations and enforce our Terms of Service

We do not sell your personal information to third parties.

3. How We Share Your Information

We may share your information in the following limited circumstances:

Service Providers

We engage trusted third-party vendors to support our operations, including cloud hosting, payment processing, email delivery, analytics, and customer support tools. These providers are contractually bound to handle your data only as directed by us and in accordance with applicable law.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on the Service before your information becomes subject to a different privacy policy.

Legal Requirements

We may disclose your information when required by law, subpoena, court order, or other legal process, or when we believe disclosure is necessary to protect the rights, property, or safety of FreightScript, our users, or the public.

With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us at the address below. We may retain certain information as required by law or for legitimate business purposes (e.g., fraud prevention, dispute resolution, financial record-keeping).

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and support marketing efforts. Types of cookies we use include:

• Essential cookies – required for the Service to function (authentication, session management)
• Analytics cookies – help us understand how users interact with the platform (e.g., Google Analytics)
• Preference cookies – remember your settings and configurations
• Marketing cookies – may be used to deliver relevant communications (opt-out available)

You may disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Service. For more information, visit www.allaboutcookies.org.

6. Data Security

We implement industry-standard technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS/SSL), access controls, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to use a strong, unique password and to contact us immediately if you suspect unauthorized access to your account.

7. Your Rights and Choices

Depending on your location, you may have the following rights with respect to your personal information:

• Access – request a copy of the personal data we hold about you
• Correction – request that we correct inaccurate or incomplete data
• Deletion – request that we delete your personal data (subject to legal obligations)
• Portability – request your data in a structured, machine-readable format
• Opt-Out – unsubscribe from marketing communications at any time via the link in our emails
• Restriction – request that we limit how we process your data in certain circumstances

To exercise any of these rights, please contact us at the address in Section 11. We will respond within 30 days.

8. International Data Transfers

FreightScript is based in the United States. If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the U.S. or other countries where our service providers operate. We take appropriate steps to ensure that any international transfers comply with applicable data protection laws.

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete that information promptly. If you believe a minor has submitted information to us, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Service, or applicable law. When we make material changes, we will notify you by email or by posting a prominent notice on the Service prior to the changes taking effect. Your continued use of the Service after the effective date constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For formal legal requests or data subject access requests, please include "Privacy Request" in the subject line of your email.